Job Title: Business Development Manager – Commercial Contract Cleaning Sector
Company: Green Machine SW Ltd – Operations Team
Reporting to: Operations Director
Job Type: Full time
Starting Basic Salary: £30,000 per annum
Location: Somerset
Benefits: Company vehicle – 28 days holiday – Mobile Phone – Laptop – Excellent Career progression prospects – Flexible working hours – Family-owned staff focused company
Due to our continued success, we have an exciting new area manager opportunity within our operations team.
As well as working with a friendly, dynamic and supportive fun team, you will enjoy seeing your passion and commitment making a real difference, developing and growing our family-owned business still further. You will be joining one of the most successful and progressive businesses in the Southwest who have a focus on the personal development of their amazing staff
Main Responsibilities:
- Retain customers by ensuring a high level of customer satisfaction with reliable service delivery through a motivated, trained workforce.
- Building relationships and delight customers with every interaction with customers through regular communication and attending onsite meetings
- To act as Line Manager to and regularly visit all site employees, incorporating recruitment, training, personal development, and applying HR / disciplinary process.
- Ensure operational cover by planning and organising staffing requirements, including arranging cover for sickness and holidays and arbitrate the time and attendance system.
- Conducting random and pre-planned audits
- Ensure that site documentation and risk assessments are maintained and correct.
- Ensuring Health & Safety procedures and legislation is adhered to
- Identifying opportunities for continuous improvement cost savings and account growth.
- Refer potential opportunities to the sales department and assist marketing and sales by providing appropriate guidance and support.
- Log, respond to and solve problems that customers are experiencing as quickly and as efficiently as possible. Escalate issues when necessary to prevent losing a customer.
- Attract and retain customers by answering questions and providing suggestions that lead to their short- and long-term success. Solve for the customer’s problem, not for your convenience.
Skills & Experience:
- Candidates need to be skilled in at working in a fast-moving environment within the commercial cleaning service sector
- Customer service and relationship building skills
- Excellent communication skills (in-person, phone and email)
- Positive attitude to challenges with the ability to remain calm under pressure in a highly pressurised environment.
- Interpersonal and people management skills with the ability to support, motivate, develop, and lead a team through regular coaching, one-to-ones, and celebrating your team’s successes.
- Full and clean UK driving licence and be able to travel to sites
- Must live within commuting distance of the location as detailed
- You must be flexible to work as this is not a 9 to 5 position.
- Be of a smart and professional appearance
Why us:
Green Machine SW Ltd is the place for your career. Our growth offers you the opportunity to expand and develop your career in a direction that interests you. We offer a supportive and flexible working environment, taking your career seriously to enable you to be the best you can be.
What next:
Fill out the form below and upload your CV. If you don’t have an up-to-date CV or would prefer to chat to someone before applying, get in touch with Michelle Rellis on mrellis@greenmachinesw.co.uk
