Job Title: Business Development Manager – Commercial Contract Cleaning Sector

Company: Green Machine SW Ltd – Operations Team

Reporting to: Operations Director

Job Type: Full time

Starting Basic Salary: £30,000 per annum

Location: Somerset

Benefits: Company vehicle – 28 days holiday – Mobile Phone – Laptop – Excellent Career progression prospects – Flexible working hours – Family-owned staff focused company

Due to our continued success, we have an exciting new area manager opportunity within our operations team.

As well as working with a friendly, dynamic and supportive fun team, you will enjoy seeing your passion and commitment making a real difference, developing and growing our family-owned business still further. You will be joining one of the most successful and progressive businesses in the Southwest who have a focus on the personal development of their amazing staff

Main Responsibilities:

• Retain customers by ensuring a high level of customer satisfaction with reliable service delivery through a motivated, trained workforce.
• Building relationships and delight customers with every interaction with customers through regular communication and attending onsite meetings
• To act as Line Manager to and regularly visit all site employees, incorporating recruitment, training, personal development, and applying HR / disciplinary process.
• Ensure operational cover by planning and organising staffing requirements, including arranging cover for sickness and holidays and arbitrate the time and attendance system.
• Conducting random and pre-planned audits
• Ensure that site documentation and risk assessments are maintained and correct.
• Ensuring Health & Safety procedures and legislation is adhered to
• Identifying opportunities for continuous improvement cost savings and account growth.
• Refer potential opportunities to the sales department and assist marketing and sales by providing appropriate guidance and support.
• Log, respond to and solve problems that customers are experiencing as quickly and as efficiently as possible. Escalate issues when necessary to prevent losing a customer.
• Attract and retain customers by answering questions and providing suggestions that lead to their short- and long-term success. Solve for the customer’s problem, not for your convenience.

Skills & Experience:

• Candidates need to be skilled in at working in a fast-moving environment within the commercial cleaning service sector
• Customer service and relationship building skills
• Excellent communication skills (in-person, phone and email)
• Positive attitude to challenges with the ability to remain calm under pressure in a highly pressurised environment.
• Interpersonal and people management skills with the ability to support, motivate, develop, and lead a team through regular coaching, one-to-ones, and celebrating your team’s successes.
• Full and clean UK driving licence and be able to travel to sites
• Must live within commuting distance of the location as detailed
• You must be flexible to work as this is not a 9 to 5 position.
• Be of a smart and professional appearance

Why us:

Green Machine SW Ltd is the place for your career. Our growth offers you the opportunity to expand and develop your career in a direction that interests you. We offer a supportive and flexible working environment, taking your career seriously to enable you to be the best you can be.

What next:

Fill out the form below and upload your CV. If you don’t have an up-to-date CV or would prefer to chat to someone before applying, get in touch with Michelle Rellis on mrellis@greenmachinesw.co.uk